Information we collect and how we use it

We use the contact and property details you give us, such as your name, email address, phone number, service address, and access notes, only to prepare quotes, coordinate appointments, and communicate about your cleaning. Our data practices are limited strictly to quote processing and appointment coordination.

Storage and protection of customer records

Customer contact records, property addresses, and access notes are stored with reasonable safeguards and are accessible only to staff who need them to deliver your service. We use secure methods to protect this information against unauthorized access, loss, or disclosure, and we keep records only as long as needed for service and legal obligations.

No sale or unauthorized sharing

We do not sell, rent, or trade your personal details to third-party marketing brokers or data resellers. Information is shared only with service providers necessary to run our business, such as scheduling or payment tools, and only to the extent needed for those functions.

Your rights and choices

You may request access to the personal information we hold about you, ask us to correct inaccurate details, or request deletion of records we are not required to keep. To make any request, contact us using the details on our Contact Us page, and we will respond within a reasonable time.